The Green Shop - Terms and Conditions

When you place an order with The Green Shop, you agree to accept the following terms and conditions.

view: shipping, delivery schedule, contact info, security, complaints procedure, returns policy, privacy policy

Making A Purchase
The Green Shop aims to deliver goods of the highest quality. Every effort is made to display only items that are in stock or which can be dispatched to you quickly or direct from the manufacturer. From time to time we may be unable to meet our usual delivery times due to certain items being unavailable, in which case we will advise you immediately. If this does occur, you will be given the opportunity to 1) order an alternative, 2) have the products sent as soon as they become available or 3) to cancel the order.

All prices quoted are in British pounds sterling (£) and include Value Added Tax (VAT) at 17.5%. We make every effort to ensure the prices are accurate, however changes beyond our control do occasionally occur. If this happens we will contact you before shipping your order to gain your agreement to the revised price or to amend or cancel the order.

Orders are accepted at the sole discretion of The Green Shop and are subject to your credit or account card being authorised for the transaction. All transactions are conducted through a secure web server. We accept Visa, Delta, Electron, MasterCard, American Express and Switch via a secure web server.

You will receive a confirmation email within 24 hours of your order being placed. This will include your order number, our contact details, a full list of the products you have ordered and all costs.

If you wish to pay by cheque please call us to place your order or request our mail-order catalogue by filling in the form on www.greenshop.co.uk/catalogue.php. Cheques should be made payable to "The Green Shop".

Every effort is taken to ensure that the information contained in this web site is correct and up to date. However, The Green Shop disclaims all warranties and representations as to the accuracy of any information contained if at any time it becomes inadvertently out of date or incomplete. The Green Shop cannot be held responsible for any loss or damage that may arise from the use of this information.

Shipping And Handling
The Green Shop only delivers within the UK and does not ship products internationally. Please note deliveries to the Scottish Highlands and Islands, N. Ireland, Isle of Man, Channel Islands and Eire incur very high carriage charges. For this reason these locations are not offered as options on the website. Please call for a quote and order by phone if you live in these areas. We apologise for the inconvenience.

Wherever possible all outgoing parcels are packed using materials re-cycled inhouse, reducing the waste we generate and our resource consumption.

We use first and second class post or courier services as selected by the class of service option during checkout. By default this is the cheapest option for the weight of goods you purchased except for paints and other bulk liquids, such as cleaning products, which must be shipped via courier (Business Post). In addition there is a standard £1 handling/packing charge on all orders.

Note: the shipping costs on the website are different from our mail-order catalogue shipping prices. This is due to the nature of the two different systems and is designed to give you the fairest postage price we can offer.

Delivery Schedule
All orders are normally dispatched within 7 working days; if there is likely to be a delay we inform you as soon as possible. Monday to Friday aim to ship within one day of receiving an order and orders received before 11am are usually dispatched same day. Orders placed after 11am on Friday, any time on Saturday or Sunday are not packed until Monday at the earliest.

Tax Charges
All prices are show in UK pounds and are inclusive of VAT.
The Green Shop VAT registration number is: 275884701

Credit Card Security
Your credit/debit card details are entered on a HSBC Secure ePayments web server with 128bit encryption. Click the padlock symbol in your browser for details of the encryption. We accept Visa, MasterCard, Maestro, Solo and Electron.

Reaching Us
For general information contact the Green Shop by emailing us on enquiries@greenshop.co.uk or by phone on 01452 770629, or fax on 01452 772024

Our postal address is:
The Green Shop, Cheltenham Road, Bisley, Stroud, Gloucestershire, GL6 7BX.
We are open 9:00am - 5:30pm, Mon - Sat, and 9:30am - 1:00pm on Sundays and bank holidays.
For a map of where we are see www.greenshop.co.uk/contact.htm

Complaints Procedure
We endeavour to respond to all complaints within three working days. Please email complaints@greenshop.co.uk or call us on 01452 770629. If for any reason we cannot resolve your complaint immediately we will advise you on how long we expect it will take and keep you fully informed throughout the process.

Returns Policy
We want you to be 100% satisfied with your order. So if you are unhappy with your goods for any reason, you can return any item in its original condition, within 14 days of receipt for a replacement or a full refund.

You also have the right to cancel your order within 14 working days without giving a reason and return the goods to The Green Shop for a full refund. Any refunds will be made within 30 days of cancellation. Your statutory rights are not affected.

Privacy Policy
The Green Shop committed to protecting your privacy. You can view our privacy policy at www.greenshop.co.uk/policy/privacy.htm

return to previous page