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Terms and Conditions

When you place an order with Greenshop you agree to accept the following terms and conditions.

Making A Purchase

Greenshop  aims to deliver goods of the highest quality. Every effort is made to display only items that are in stock or which can be dispatched to you quickly or direct from the manufacturer. From time to time we may be unable to meet our usual delivery times due to certain items being unavailable, in which case we will advise you immediately. If this does occur, you will be given the opportunity to 1) order an alternative, 2) have the products sent as soon as they become available or 3) to cancel the order.

All prices quoted are in British pounds sterling (£) and include Value Added Tax (VAT) at 20%. We make every effort to ensure the prices are accurate, however changes beyond our control do occasionally occur. If this happens we will contact you before shipping your order to gain your agreement to the revised price or to amend or cancel the order.

Orders are accepted at the sole discretion of Greenshop and are subject to your credit or account card being authorised for the transaction. All transactions are conducted through a secure web server. We accept Visa, Delta, Electron, MasterCard and Switch via a secure web server.

You will receive a confirmation email within 24 hours of your order being placed. This will include your order number, our contact details, a full list of the products you have ordered and all costs.

If you wish to pay by cheque please send a covering letter outlining your order and contact details; Cheques should be made payable to "Greenshop".

Every effort is taken to ensure that the information contained in this web site is correct and up to date. However, Greenshop disclaims all warranties and representations as to the accuracy of any information contained if at any time it becomes inadvertently out of date or incomplete. Greenshop cannot be held responsible for any loss or damage that may arise from the use of this information.

 It is the customer's responsibility to order the quantity, colour & type of products appropriate to their needs and any advice given by us is given in good faith & to the best of our ability, but we will not be held liable for any losses, errors, or omissions.

With paints and finishes please check the colour prior to use as we will not be liable for any costs incurred as a result of an incorrect colour being applied, we suggest that you always try a tester pot in the first instance.


Consequential Losses: our limit of liability extends only to the value of the products supplied.

 

 Damages

Any damages must be notified to Greenshop within 24 hours of receipt if a claim is to be made, the customer is responsible for fully inspecting the contents of the delivery.

 Cancelling Your Order

If you wish to cancel your order it is important that you do so within twenty four hours of placing it.  Where you have requested express delivery, a cancellation instruction must be received prior to one o'clock  in the afternoon that precedes delivery day. 

Delivery Schedule

All orders are normally dispatched within 7 working days; if there is likely to be a delay we inform you as soon as possible. Monday to Friday aim to ship within one day of receiving an order and orders received before 11am are usually dispatched same day. Orders placed after 11am on Friday, any time on Saturday or Sunday are not packed until Monday at the earliest.

Express delivery offers a next-day service for orders (in stock) received before 11 a.m.  Please note that for both standard and express services, deliveries are only made between Monday and Friday and not at the weekend.


Returns Policy

We want you to be totally satisfied with your order - if you are unhappy with your goods for any reason, you can return unopened, standard stock items, in their original condition (unopened, undamaged), within 14 days of receipt, returned goods may be subject to a handling charge.

The goods must be returned, at your cost, and must arrive with Greenshop within 14 days of the return being notified in a condition fit for resale for a refund to be made.

Any non-standard stock products cannot be returned unless defective - our coloured paints and finishes that are mixed to order are personalised and as such are not returnable.

 

Tax Charges

All prices are show in UK pounds and are inclusive of VAT.
The Greenshop VAT registration number is: 275884701

Credit Card Security

Your credit/debit card details are entered on a Worldpay Secure ePayments web server with 128bit encryption. Click the padlock symbol in your browser for details of the encryption. We accept Visa, MasterCard, Maestro, Solo and Electron.

Reaching Us

For general information contact Greenshop by emailing us on enquiries@greenshop.co.uk or by phone on 01452 770629, or fax on 01452 772024

Our postal address is:

Greenshop , Calf Way, Bisley, Stroud, Gloucestershire, GL6 7BX.
We are open 9:00am - 6:00pm, Mon - Sat, and 9:30am - 1:00pm on Sundays and bank holidays.
For a map of where we are see our 'Contact Us ' page.

Complaints Procedure

We endeavour to respond to all complaints within three working days. Please email complaints@greenshop.co.uk or call us on 01452 770629. If for any reason we cannot resolve your complaint immediately we will advise you on how long we expect it will take and keep you fully informed throughout the process.

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Inside the greenshop:

Bodycare
Our natural range has been chosen because it is gentle on your body and kind to the planet. Whether you are looking for simple paraben free bodycare or an indulgent luxurious organic product our enticing collection is just right for you.
Books and DVDs
If you are just beginning to scratch the surface or want in-depth specialist information, our books are carefully chosen and thoroughly researched. There is inspiration and information for all ages, from eco building and architecture, energy and gardening to arts and crafts.
Cleaning
Make a positive choice for yourself and the environment by choosing cleaning products that are both natural and biodegradable, but at the same time comparable to conventional synthetics. Our range includes not only the classic green cleaners but also some unique products.
Energy and Recycling
A lot of people are now waking up to the idea of renewable energy and recycling. If you are concerned about the carbon footprint then take a look at our extensive range of innovative energy saving products: from light bulbs to electricity saving kits, from natural insulation to Sunpipes.
Gifts
If you are thinking about giving but want to make sure your impact on the planet is nothing but good then why not buy green presents from the Greenshop as we have researched thoroughly the ethics of all the products and their suppliers. We have a lovely range of eco presents for friends and family of all ages from toys, gadgets and clothing to books and toiletries, which include being Fair Trade, organic, sustainable or recycled. You don't even have to leave the house, all you need do is sit back, relax and buy from us online.
Home and Garden
If you are concerned about the environment or simply want less chemicals and more natural products in your home we can help you make a difference. In the long run this can make a positive contribution to your daily life and also to others. Take a natural approach by choosing an eco-friendly lifestyle.
Natural Paint
The Green Shop offers the widest selection of natural and eco paints available in the UK and we have specialist knowledge built over 15 years sales to allow an easy transition into the world of natural and organic paints. Please note that colours may appear differently on your computer, we would always recommend trying tester pots before making a big decision. As with all natural paints we recommend ordering enough paint to complete a job to ensure consistent batch numbers, subtle differences may occur between batches.
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